Lernen.FAQYOU
E-learning platform for sexual healthcare
Together with another design agency and a sexual health care NGO we created the e-learning system Lernen.FAQYOU to assist sexual health care education in schools across Germany. The role of Scenid in this collaboration was to create the UX concept as well as developing the platform. The other design agency’s task was to bring the visual brand of the NGO into the e-learning system and create screen designs. It was my job to create the UX concept and consult on the screen designs for consistency.
Role
UX / UI Designer
Team
2 Developers, 2 UX / UI Designers, 2 Project managers
Product
Web based e-learning platform
Timeframe
2021 – 2022
Briefing
In 2021, an sexual health care NGO was looking to create digital learning offerings for schools and people looking to educate themselves. In the context of the pandemic, they were looking to take their in-person classes and turn them into DIY learning journeys accessible to teachers and students alike. While it fell upon their usual design agency to create a look and feel for the product consistent with their established brand, our agency's job was to create a UX concept with wireframes as a deliverable and to handle the development of the platform.
Discovery
At the beginning of the project, I worked closely together with stakeholders from the NGO to determine the user flows and other requirements. The NGO had been doing sex ed courses at schools throughout Germany in person for years before. The goal was to translate these guided courses into linear digital lessons that users could explore on their own.
User flows & user groups
Approach
Aside from providing these courses, the platform also had to facilitate organisational structures that exist in classrooms. Teachers should be able to manage their classes and admins needed to be able to manage the structure and content of each lesson. After we established all necessary user flows for each user group I created rough wireframes to hand over to the design agency tasked with creating screen designs.
Mobile wireframes
Launch & feedback
The screen designs were eventually implemented. Internal testing and later testing in some schools led to a few changes in the finished product. The e-learning system was then rolled out to hundreds of schools and used in many sexual health care education classes. We received a lot of positive feedback and the product was even awarded a prize for its visual design.
I was told by my superiors that my thorough conceptual work enabled the project to run smoothly after I handed it off. And looking back, I learned that good conceptual work can create a clear shared mental model for the product across all parts of the team. And that is a good foundation for a good project.
What I learned
Working on a product that stood to have such a positive impact was a very rewarding experience. I worked with different agencies and designers, sharing overlapping responsibilities, learning from each other and improving the user experience. From meticulously establishing user flows with stakeholders across many meetings I learned that creating and realising a mental model this way goes a long way toward the success of the product and spares a lot of work in the long run.